Keepsafe VPN is used to browse securely on public networks. I worked with an engineering team based in Berlin, a design manager and our marketing director.
- Skills: UX, UI, Mobile Design, User Research
- Tools: Sketch, Zeplin, After Effects
Iteration on VPN was heavily influenced by rounds of qualitative research. Both usertesting.com and user interviews were done.
Generally people were confused about what a "trusted" vs "untrusted" network was. Even seeing the word "secured" people remained confused about what that meant and whether or not their VPN was "on". Unless prompted, people were not motivated to press the network button.
Create an interface accessible for a wide population of users. VPN's can be interesting in particular because they can be appealing for both very technical and very non-technical people.
It's critical to give the user as much understanding of the state of their connection as possible in order to get the most out of their VPN.
We encouraged users to turn on auto-connect because it can be easy to forget to return to one's VPN.